Privacy Policy

Welcome to PixeBuilder (“we,” “us,” or “our”).
We value your privacy and are committed to protecting your personal data in accordance with:

• GDPR (EU General Data Protection Regulation)
• Thailand Personal Data Protection Act (PDPA)

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or use the PixeBuilder WordPress page builder plugin.

By using our services, you agree to the practices described in this policy.

PixeBuilder acts as the Data Controller for personal data processed under this Privacy Policy. PixeBuilder is operated by the entity responsible for the PixeBuilder software and services.

If you have any questions regarding data protection, you may contact us via the email provided at the bottom of this page. 

3.1 Purchase & Billing Data (via Paddle)

• We use Paddle as our Merchant of Record.
• Paddle collects and processes payment and billing information.
• We do not store or process payment card data.
• We receive limited data from Paddle, such as:
  - Email address
  - Transaction ID
  - License information
  - Purchase status

Legal basis (GDPR): Contractual necessity
Purpose: License provisioning, billing support, refunds

3.2 License Verification Data

To validate licenses and prevent unauthorized usage, the PixeBuilder plugin communicates with our license server.

Data processed may include:

• License key
• Domain name (URL)
• Server IP address

Legal basis: Legitimate interest
Purpose: Software licensing, fraud prevention, service integrity

3.3 Prebuilt Blocks & Templates

When importing Prebuilt Blocks, Pages, or Websites, your site requests assets from our server.

This may generate standard server logs, including:

• IP address
• Date and time of request
• Requested resource

Legal basis: Legitimate interest
Purpose: Asset delivery, security, performance monitoring

3.4 Newsletter & Marketing Communications

If you opt in to receive marketing communications, we collect:

• Email address

Legal basis: Consent
Purpose: Product updates, announcements, promotions

You may unsubscribe at any time.

3.5 Website Cookies & Analytics

Our website may use cookies to:

• Ensure functionality
• Improve performance
• Analyze usage trends

We may use analytics services such as Google Analytics to understand website usage and improve our services. You may control cookies via your browser settings.

Legal basis: Legitimate interest / Consent (where required)

3.6 Security & Bot Protection

To protect our website, the PixeBuilder editor, and your account from automated attacks and spam, we use Cloudflare Turnstile. This service analyzes behavioral and technical data to distinguish between human users and bots without tracking your browsing history across other sites. Data processed may include:

• IP address and device specifications
• Browser characteristics and interaction metrics
• Security tokens and strictly necessary cookies (e.g., cf_clearance)

Legal basis: Legitimate interest (GDPR Art. 6(1)(f))
Purpose: Security, fraud prevention, spam protection, ensuring service availability

3.7 Contact Form Submissions

When visitors submit inquiries or support requests through our contact forms, we collect the data shown in the form fields. To help us detect spam, we also capture technical details.

Data processed may include:

• Name, email address, and message content
• Browser User Agent
• IP address

Legal basis (GDPR): Legitimate interest
Purpose: Spam protection, customer support, communication

We do not collect or access:

• Your WordPress content
• Page designs or layouts
• Database content from your website

All builder content is stored locally on your own WordPress installation.

We rely on trusted third parties to operate our business.

5.1 Service Providers (Data Processors)
These services help us process your orders and deliver our website:

• Paddle: Our Merchant of Record for payments and billing.
• Bundled Icon Libraries: Font Awesome & Material Icons (served locally).
• Website Typography: Our official website uses self-hosted fonts and does not connect to Google Servers, ensuring your IP address is not shared with Google when you visit us.

5.2 Plugin Integrations
The PixeBuilder plugin includes features that allow you to connect to third-party services on your own website.

• Google Fonts: The plugin provides an option to integrate Google Fonts. If you choose to enable this, your website will connect directly to Google’s servers. This interaction is between you and Google; PixeBuilder does not access or control this data.

Personal data may be processed or stored in countries outside your country of residence.

We ensure appropriate safeguards are in place, such as contractual protections or other lawful transfer mechanisms, in accordance with GDPR and PDPA requirements.

We retain personal data only as long as necessary for:

• Contract fulfillment
• Legal, accounting, and tax obligations
• Legitimate business purposes

When no longer required, data is securely deleted or anonymized. Retention periods are determined based on legal requirements, contractual obligations, and the purpose for which the data was collected

We implement appropriate technical and organizational measures, including:

• Secure servers
• Restricted access
• Encrypted communications where applicable

However, no system can be guaranteed 100% secure.

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request data deletion
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability (GDPR)

To exercise your rights, contact us via the email provided at the bottom of this page. 

PixeBuilder is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated revision date.

Continued use of our services constitutes acceptance of the updated policy.

For privacy-related inquiries, please contact:

Email: legal-pxb[at]pixebuilder.com
Website: https://pixebuilder.com